When booking for the week of & week prior to federal holidays, extra cancellation policies apply. K9 Design will require all clients’ payment card information be provided at time of booking and kept on file. (Full card information is securely stored and encrypted, even from us, for security and privacy.) If you need to cancel or reschedule, we require a full day notice prior to the date / time of your scheduled service. This is due to holiday season busyness and in courtesy to your groomers and clients on the waiting list. We cannot accept a cancellation or reschedule without proper notice. For example, if you are set for Wednesday at 3pm, call us no later than Tuesday prior to closing: 6pm. We cannot accept a cancellation after hours by voicemail that may not be received until the following morning. If the proper full day notice is not given, we will have to charge the full price of the missed service. This is due to high demand in the season and as it leaves us unable to fill your appointment spot with someone else on the waiting list.